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Returns Policy

Return Policy



Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).


Please inform us within 24 hours of receipt of order. You must email at to notify us.

Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the OMG QC team to decide whether product is approved for return.

Once we have received your e-mail and our Quality Control team has authorized the return we will arrange for a courier to collect the goods and return them to us.

OMG will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewelry and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.


  • Genuine quality issues.
  • Packages lost in transit.
  • In case OMG discovers that a wrong item has been shipped to you.


  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • Package refused by recipient.
  • Sizing issues. Thus please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor color and design variation.There may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.


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